1. Data Controller and Contact
Axine Labs, 30 N Gould St Ste 100, Sheridan, WY 82801, acts as the Data Controller for personal data processed through our website and platform.
For questions concerning data protection, contact our Data Protection Officer at privacy@axinelabs.com.
2. Information We Collect
We collect minimal personal information strictly required to provide our spectroscopy platform and respond to commercial enquiries:
- Identity and Contact Data: Full name, work email address, company name, job title, and phone number.
- Account Credentials: Encrypted authentication tokens, passwords, and multi-factor authentication metadata.
- Order Telemetry: Area of interest coordinates, sensor parameters, processing history, and billing records.
- Technical Device Data: IP address, browser type, operating system, and essential session telemetry.
3. Zero Third-Party Advertising Trackers
We operate a strict zero-ad-tracker policy. We do not embed Facebook Pixels, Google Ads trackers, cross-site behavioral tracking cookies, or third-party data broker scripts on any of our web surfaces.
Our telemetry is privacy-preserving, self-hosted, and designed exclusively to monitor application performance, prevent malicious bot abuse, and enforce API rate limits.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases pursuant to Article 6 of the UK and EU GDPR:
- Contractual Performance (Art. 6(1)(b)): Fulfilling platform accounts, pricing calculations, and processing orders.
- Legitimate Interests (Art. 6(1)(f)): Securing our infrastructure, preventing API abuse, and answering direct inbound enquiries.
5. Data Retention and Deletion
We retain account and enquiry data only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal, tax, and accounting obligations.
Customers may request permanent deletion of their account credentials, enquiry logs, and order history at any time by emailing privacy@axinelabs.com.
6. Your Statutory Rights
Under UK and EU data protection legislation, you possess statutory rights regarding your personal information:
- Right of Access: Request copies of personal data held by Axine Labs.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure ('Right to be Forgotten'): Request deletion of your data where no overriding legal obligation exists.
- Right to Restriction and Objection: Object to specific processing activities or request restriction of data processing.